Términos del servicio

 

TERMS AND CONDITIONS

 


for concluding purchase contracts via the dermanewhair.com online store

 

 

 

1. Definition of Terms

 


“Online Store”

means the website available at www.dermanewhair.com, through which the purchase and sale of the Seller’s Goods is mediated and operated by the Seller.


“Goods”

means movable items offered for sale in the Online Store. Each item is marked with a name and order number and displayed with illustrative photographs. Product descriptions include technical specifications, properties, sizes, colors, and other relevant parameters.


“Seller”

means RaKaPrime consulting group s.r.o.,

a company registered in the Commercial Register maintained by the Regional Court in Brno,

with its registered office and place of business at Svitavská 832/25, 614 00 Brno, Czech Republic,

Company ID (IČO): 23795646,

VAT number (DIČ): CZ23795646.


Contact address (office & warehouse):

Svitavská 832/25, 614 00 Brno, Czech Republic


Contact person: Mr. Elmar Hamidli

Phone: +420 776 876 435

E-mail: info@dermanewhair.com


“Buyer”

means a natural or legal person who concludes a Purchase Agreement with the Seller via the Online Store. The Buyer may be a Consumer or an Entrepreneur.


“Consumer”

means a Buyer who enters into a Purchase Agreement outside the scope of their business activity or independent profession.


“Entrepreneur”

means a person acting within the scope of their business or professional activity.


“Purchase Agreement”

means a contract concluded electronically between the Seller and the Buyer via the Online Store, governed by Act No. 89/2012 Coll., the Civil Code of the Czech Republic.


“Purchase Price”

means the monetary amount payable for the Goods, stated excluding and including VAT in accordance with applicable legal regulations, plus delivery costs where applicable.


“Destination”

means the address specified by the Buyer for delivery within the Czech Republic or abroad.

 

 

 

2. Introductory Provisions

 


2.1 The Seller undertakes to deliver the Goods to the Buyer and transfer ownership, and the Buyer undertakes to accept the Goods and pay the Purchase Price.


2.2 These Terms and Conditions form an integral part of the Purchase Agreement. By submitting an order, the Buyer confirms that they have read and agree to these Terms and Conditions.

 

 

 

3. Conclusion of the Purchase Agreement

 


3.1 The Buyer selects Goods in the Online Store and adds them to the shopping cart.


3.2 After completing the order form and confirming agreement with these Terms and Conditions, the Buyer submits the order by clicking “Send order”.


3.3 By submitting the order, a binding Purchase Agreement is concluded.


3.4 The Buyer receives an automatic confirmation email containing:

 

  • billing and delivery address

  • order number and date

  • list of ordered Goods

  • total price including VAT

  • chosen payment and delivery method

 

 

 

 

4. Delivery of Goods

 


4.1 The Seller delivers the Goods within the availability period stated in the Online Store, no later than 6 weeks from conclusion of the Purchase Agreement.


4.2 Delivery is completed upon handing over the Goods to the Buyer or the carrier.


4.3 The Buyer is obliged to inspect the shipment upon delivery.


4.4 Complaints regarding transport damage must be reported without undue delay, no later than 2 working days after receipt.

 

 

 

5. Transfer of Risk and Ownership

 


5.1 Risk of damage passes to the Buyer upon receipt of the Goods.


5.2 Ownership passes to the Buyer upon full payment and acceptance of the Goods.

 

 

 

6. Purchase Price and Payment

 


6.1 Prices are stated excluding and including VAT.


6.2 Payment methods:

 

  • bank transfer (advance payment)

  • cash on delivery (if offered)

 


6.3 The Purchase Price is deemed paid when credited to the Seller’s account.

 

 

 

7. Discounts

 


7.1 Discounts are valid only for the stated period or while stocks last.


7.2 Discounts cannot be combined unless explicitly stated.

 

 

 

8. Withdrawal from the Contract

 


 

8.1 Consumer Withdrawal

 


The Consumer has the right to withdraw from the Purchase Agreement within 14 days of receipt of the Goods without giving a reason.


 

8.2 Exceptions

 


The right of withdrawal does not apply to goods:

 

  • made to order or customized

  • sealed goods unsealed for hygiene reasons

  • perishable goods

 


 

8.3 Return Address

 


RaKaPrime consulting group s.r.o.

Svitavská 832/25

614 00 Brno

Czech Republic

 

 

 

9. Personal Data Protection

 


9.1 Personal data is processed in accordance with GDPR and Czech law solely for the purpose of fulfilling contractual obligations.


9.2 The Buyer has the right to access, rectify, or delete personal data.

 

 

 

10. Liability for Defects

 


10.1 The Seller is liable for defects existing at the time of receipt or during the warranty period.


10.2 Normal wear and improper use are not considered defects.

 

 

 

11. Warranty

 


11.1 The warranty period is 12 months, unless otherwise stated.


11.2 Proof of purchase serves as the warranty certificate.

 

 

 

12. Complaints Procedure

 


12.1 Complaints shall be submitted to:


RaKaPrime consulting group s.r.o.

Svitavská 832/25

614 00 Brno

Czech Republic

Contact person: Elmar Hamidli


12.2 Complaints will be resolved within 30 days.

 

 

 

13. Out-of-Court Dispute Resolution

 


Disputes may be resolved through the Czech Trade Inspection (ČOI):

www.coi.cz

 

 

 

14. Final Provisions

 


14.1 These Terms and Conditions are valid from the date of publication.


14.2 The Seller reserves the right to amend these Terms and Conditions.